Mainland UK, Northern Ireland, the Scottish Highlands and Islands, Isle of Wight, Isle of Man and the Channel Islands. We don't ship outside the UK at the moment.

Standard delivery is free for a limited time on every order. Where a faster service is available it is shown, with its price, at checkout.

Orders are dispatched within one working day (orders after 2pm on Friday leave on Monday). Standard delivery then takes 2 to 4 working days; Highlands, Islands and Northern Ireland can take a day or two longer.

Your dispatch email contains a tracking link. You can also open the order from your account page. If tracking hasn't updated for 3 working days, message us with your order number.

The courier will leave a card or a message with the redelivery or collection options. Parcels not collected within the courier's holding time are returned to us and refunded minus any return cost.

Email us straight away with your order number. If the parcel hasn't been dispatched we'll update it; once it has left, the courier's app usually lets you redirect it.

Damaged box, missing item or the wrong product? Tell us within 48 hours of delivery, ideally with a photo, and we'll put it right with a replacement or refund — including any postage.