Any item within 14 days of delivery, as long as it is unworn, unwashed and in its original condition and packaging with tags attached. For hygiene reasons socks, hosiery, underwear and nightwear can only be returned unopened and sealed. Gift cards and items marked as final sale cannot be returned.

If you've changed your mind, return postage is paid by you and we recommend a tracked service — the parcel is your responsibility until it reaches us. If we sent the wrong item or it arrived damaged or faulty, we cover the return postage in full.

Refunds go back to the original payment method within 5 working days of your return arriving. Your bank or card provider may take a further 3 to 5 working days to show it.

Yes. Tell us the size or colour you'd like when you request the return. If it's in stock we'll send the replacement as soon as your return arrives; if not, we'll refund you and you can reorder whenever suits you.

Sorry about that. Let us know within 48 hours of delivery, ideally with a photo, and we'll arrange a replacement or a full refund including any postage. Faulty items reported later are handled under your statutory rights.

Orders are packed quickly. If you need to cancel, email us straight away with your order number — if it hasn't left the warehouse we'll cancel and refund it. If it has already been dispatched, simply return it once it arrives.

Nothing in this policy affects your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013. Styloza Fashion Limited, company number 16284186, Manchester, United Kingdom.